Patient Information

What to Expect at a Veterinary Appointment

Knowing what to expect at your first appointment will help make the process more pleasant for both you and your pet.

Our Pet Care Philosophy

We proudly serve pet owners in Chino Hills and across Southwestern San Bernardino County. We are dedicated to providing state-of-the-art veterinary services to you and your pet with care and compassion.

We are passionate about preventative care, client education, and providing emergency care to Chino Hills pets.

Hospital FAQs

If you have never been to our veterinary clinic before you're bound to have questions. Browse through the answers to our FAQs below to learn more about our office policies, payment options, and appointment booking.

• What types of payment options are available?

  Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.

• Are there payment plans available for my pet’s care?

  We are proud to offer CareCredit as a financing option. They offer an easy application process that will give you results in minutes.

• Will I be provided with an estimate of costs?

  We will provide a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.

  We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.

• Should I call ahead to book an appointment?

  Yes, it's always best to call ahead to book an appointment so that we can ensure that there is adequate room in our schedule to provide your pet with the care they deserve.

  In the event that your pet needs emergency care during our regular business hours, please contact us right away.

  Book Your Next Appointment

• What is your appointment cancellation policy?

  If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.

• What types of animals do you treat?

  We take pride in caring for cats and dogs of all ages and sizes.

• Where can I purchase my pet's prescription and food?

  You can purchase all the medications and specialty food your pet needs through our in-house pharmacy.

• What are the fees associated with an emergency visit?

  A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine the best next steps for your pet's care. 

• Can you help with my pet insurance?

  We’re happy to help you fill out pet insurance forms for your pet’s visit.

Pet Owner Resources

Here are some helpful links for your pet's health.